“There's a correlation between retaining technicians and retaining customers and you have to do this.” - Allan Draper

Introduction:

In today’s episode, Allan and Eric discuss how PCOs can grow and develop their technicians. Having weekly coaching sessions and asking technicians what they would like to learn and improve on both personally and professionally can be very empowering.  Offering development opportunities and incentives will demonstrate your commitment to your technician's growth.

EP. 67 How to Retain and Attract the Best Technicians